Refund Policy

VONDI Starter and VONDI Pro are billed monthly in advance through Stripe. Each billing period covers consultation usage for that month at the limits described on our pricing page.

You can cancel your subscription at any time from your billing portal. Cancellation takes effect at the end of the current billing period, and you keep access to your paid plan until that date. We do not lock you into long-term contracts.

You may request a refund of the most recent monthly charge if:

• You were billed unexpectedly after cancelling.
• A technical issue on our side prevented you from using the service for a substantial portion of the billing period.
• You are within 7 days of your first paid charge and have not used a meaningful portion of your monthly consultation allowance.

Refunds are issued to the original payment method via Stripe and typically take 5–10 business days to appear.

Past billing periods you used substantively, fees charged by third parties (such as government visa fees, which VONDI never collects), and chargebacks raised without contacting support first.

Email support@sellersuccesshub.org with your account email and the charge date. We typically respond within 1–2 business days.