Privacy Policy

Last updated: 4 July 2026

VONDI is a product operated by Sellersuccesshub Pty Ltd ("VONDI", "we", "us"). This Privacy Policy explains what information we collect when you use vondi.today, how we use it, and the choices you have. We collect your name, email, payment information (processed by Stripe — full card details are never stored by us), and your consultation history. We handle your data in line with the Australian Privacy Act 1988 and its Australian Privacy Principles (APPs). You can request access to or deletion of your data at any time by emailing support@sellersuccesshub.org.

Information we collect

Account details — your name, email address, and authentication identifiers.
Payment information — handled entirely by Stripe. VONDI never sees or stores your full card number, CVV, or bank details. We only receive a subscription status and a customer reference from Stripe.
Chat and consultation history — the questions you ask, the AI-generated responses, and the country/visa context you set, so we can deliver and improve the service.
Documents you upload for analysis — files you attach to the Pro Document Analysis feature (e.g. visa grant, refusal or cancellation notices). They are stored against your account so you can revisit the analysis, are never shared with other users, and are deleted on request within a reasonable timeframe when you email us.
Basic usage data — timestamps, request counts, device/browser type, and error events used for reliability and abuse prevention.

How AI processes your inputs

When you ask a question, your message and relevant context are sent to third-party AI model providers to generate a response. Inputs are used to produce the answer you see and to keep a record of your consultation in your account. We do not sell your data, and we do not use it for advertising.

How we use your information

To run your AI consultations and personalise answers to your situation.
To operate billing, subscriptions and customer support.
To monitor service quality, fix bugs and detect abuse.
To send essential service notifications. We do not send marketing email without your consent.

Data storage, retention and deletion

Your data is stored on managed cloud infrastructure with encryption in transit (HTTPS) and at rest. We retain your account and consultation history for as long as your account is active. You can request access to, correction of, or deletion of your personal data at any time by emailing us — we will act on deletion requests within a reasonable timeframe as required by the Privacy Act 1988.

Cookies

We use a small number of cookies and local storage entries to keep you signed in, remember your theme preference, and preserve in-progress journey context. See our Cookie Policy for details.

Third-party providers

VONDI relies on the following processors. Each handles your data under their own terms.

Supabase — authentication and database hosting.
Stripe — payments and subscription management (PCI-DSS compliant).
AI model providers — your messages are sent to model APIs so we can generate answers.
Cloudflare — content delivery and runtime hosting.

Your rights under the Privacy Act 1988

You have the right to access the personal information we hold about you, to request corrections, and to request deletion. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy has been mishandled.

Contact for privacy requests

To make a privacy request, email support@sellersuccesshub.org. Please include your account email and the nature of your request.